Our Refund Policy
1. Refund Eligibility:
Our company, Kernow Holiday Home Sales Limited refund policy for caravan holiday home sales is sold as seen for trade sales only. To be eligible for a refund, the following conditions must be met:
a) The refund request must be made within 5 days from the date of purchase.
b) The caravan holiday home must be in its original condition, and all relevant documents and accessories must be returned.
How to Request a Refund:
To request a refund, customers must contact our customer service team within the specified 5-day period. Refund requests can be made via email at contact@kernowsales.co.uk
Please provide your name, contact details, order/invoice number, and the reason for the refund.
3. Refund Process:
Once the refund request is received and reviewed, our team will assess the eligibility based on the criteria mentioned above. If approved, the refund will be processed within 5-7 days. The refund amount will be credited back to the original card payment or bank details at the time of purchase. We not provide cash refunds.
4. Exceptions:
The following situations may not be eligible for a refund:
a) Damage to the caravan holiday home was caused after the purchase.
b) Failure to meet the conditions outlined in Section 1.
c) Refund requests are made after the 5 days.
5. Inspection and Assessment:
Refund requests may be subject to an inspection and assessment of the returned caravan holiday home. Any depreciation in value due to use or damage may be deducted from the refund amount. Kernow Holiday Home Sales Limited reserves the right to charge a minimum administration costs of £100.00 and to deduct funds from the refund amount to recover any losses.
6. Contact Information:
For refund inquiries or assistance, please contact our customer service team at contact@kernowsales.co.uk
7. Policy Updates:
Kernow Holiday Home Sales Limited reserves the right to update or modify our 'Refund Policy' at any time. Customers will be notified of any changes through our official communication channels. All Rights Reserved.
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